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Help Center
  1. Help Center
  2. DIME Support

DIME Support

⚠️ Quick Help Guidance - Start Here!

Before submitting a DIME Support ticket, please ensure the following:

✔ Have you verified that your issue does not fall under DOT Helpdesk support?

If the issue is not a DOT Helpdesk matter, proceed with submitting a DIME Support ticket.

🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov

If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a DIME Support ticket.
  • Microsoft Accounts (M365, including Outlook, Teams, OneDrive, etc.)
  • SharePoint Issues:
    • Access (Entra groups)
    • Authentication Problems
    • Site Permissions
  • Hardware Support (Tablets, Cellphones, and Other Devices)
  • Software Assistance:
    • License Requests (Bluebeam, MS Project, etc.)
    • Updates & Installations (Software Center)

🔹This section is for quick reference only.

  • Issues

    Request help with specific issues.

  • Account Access

    Request a new account for a system.

  • Enhancement Request

    Request additional features or changes for future consideration.

  • Missing Project

    Project not available when submitting Invoice.

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