{"xsrfToken":"fbcd9d0e27f888d9f30579d86fafcc818f64b5e5_lout","branding":{"id":"8","key":"cabs","name":"CAD Support Portal","portalBaseUrl":"/servicedesk/customer/portal/8"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the COMPASS Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the COMPASS Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"8","key":"cabs","projectId":10007,"serviceDeskId":8,"name":"CAD Support Portal","description":"<p>Welcome! You can raise a CAD Support Ticket from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"99","name":"CAD Support Ticket","descriptionHtml":"","callToAction":"CAD Support Ticket","introHtml":"<p>CTDOT employees as well as consultants will use this form to request Digital Design Environment support.<br> ----------------------------------------------------------------------<br> CTDOT Employees will need to email DOT.Helpdesk@ct.gov for:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>software installs and licensing</li>\n <li>accounting access</li>\n <li>new user accounts</li>\n <li>hard drive or monitor issues</li>\n <li>network file backups and permissions</li>\n</ul>","icon":10588,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","groups":[24],"key":""},{"id":"101","name":"CAD Training Enrollment (CTDOT Employees Only)","descriptionHtml":"","callToAction":"CAD Training Enrollment (CTDOT Employees Only)","introHtml":"<p>Use this form to enroll new employees into the CAD Training Program or to revise an enrollment of an existing user. Revisions will need to be submitted when employees are promoted or move to a different unit.</p>","icon":10578,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[24],"key":""},{"id":"100","name":"New CAD Workset Request","descriptionHtml":"","callToAction":"New CAD Workset Request","introHtml":"<p>Use this form to request a workset for a CAD project.</p>","icon":10581,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[24],"key":""},{"id":"96","name":"Accounting","descriptionHtml":"","callToAction":"Accounting","introHtml":"","icon":10531,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"92","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10491,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"97","name":"Bentley Connection Client","descriptionHtml":"","callToAction":"Bentley Connection Client","introHtml":"","icon":10532,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"98","name":"Bentley Learn Server","descriptionHtml":"","callToAction":"Bentley Learn Server","introHtml":"","icon":10533,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"93","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"95","name":"New Project Creation","descriptionHtml":"","callToAction":"New Project Creation","introHtml":"","icon":10478,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""},{"id":"94","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"","icon":10458,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[99,100,101]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dbe4eaa4-48e5-35a8-bd2e-0dec834b36f6","appLinkName":"","appLinkUrl":"","spaceKey":"CABS","spaceName":"CAD Support Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CABS","serviceDeskId":8,"kbLinkDomainURLs":["https://ctdotcompass.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CABS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWU1ZTIzMC03ZmRlLTQxOTQtYWZlZi01ZDY1NDU0NzQyOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMjQyMTAsIm5iZiI6MTczMjIyMzAxMH0.TjKmbIhLjPP7QcIpxZe9glBrhuqa9OSf26M7Ub6mknU","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"a5e5e230-7fde-4194-afef-5d654547429c","tokenDurationInMins":20}},"reqCreate":{"id":99,"projectId":10007,"form":{"name":"CAD Support Ticket","descriptionHtml":"","callToAction":"CAD Support Ticket","intro":"<p>CTDOT employees as well as consultants will use this form to request Digital Design Environment support.<br/>\n----------------------------------------------------------------------<br/>\nCTDOT Employees will need to email DOT.Helpdesk@ct.gov for:</p>\n<ul class=\"alternate\" type=\"square\">\n\t<li>software installs and licensing</li>\n\t<li>accounting access</li>\n\t<li>new user accounts</li>\n\t<li>hard drive or monitor issues</li>\n\t<li>network file backups and permissions</li>\n</ul>\n","instructions":"","icon":10588,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10588","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10054","fieldConfigId":"10159","label":"User's Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10153","label":"Unit/Consultant Firm","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10151","label":"Software","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"OpenRoads Designer (CONNECT Edition)","selected":false,"children":[]},{"value":"10107","label":"OpenBridge Modeler (CONNECT Edition)","selected":false,"children":[]},{"value":"10108","label":"OpenBuildings Designer (CONNECT Edition)","selected":false,"children":[]},{"value":"10109","label":"Microstation V8i SS4/InRoads SS2 (SELECTSeries)","selected":false,"children":[]},{"value":"10116","label":"MicroStation V8i SS4/InRoads SS4 (SELECTSeries)","selected":false,"children":[]},{"value":"10112","label":"GuideSIGN","selected":false,"children":[]},{"value":"10111","label":"AutoTURN","selected":false,"children":[]},{"value":"10113","label":"LEAP","selected":false,"children":[]},{"value":"10114","label":"STAAD","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10051","fieldConfigId":"10156","label":"Project Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10060","fieldConfigId":"10165","label":"Storage Area","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10119","label":"CTDOT Projectwise","selected":false,"children":[]},{"value":"10120","label":"CTDOT Network P or X Drive","selected":false,"children":[]},{"value":"10121","label":"CTDOT COMPASS","selected":false,"children":[]},{"value":"10122","label":"Other - Non CTDOT","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/99","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/99","calendarParams":{"firstDay":0,"date":"2024-11-21T14:03:30-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dbe4eaa4-48e5-35a8-bd2e-0dec834b36f6","appLinkName":"","appLinkUrl":"","spaceKey":"CABS","spaceName":"CAD Support Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CABS","serviceDeskId":8,"kbLinkDomainURLs":["https://ctdotcompass.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNWU1ZTIzMC03ZmRlLTQxOTQtYWZlZi01ZDY1NDU0NzQyOWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMjQyMTAsIm5iZiI6MTczMjIyMzAxMH0.TjKmbIhLjPP7QcIpxZe9glBrhuqa9OSf26M7Ub6mknU","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"a5e5e230-7fde-4194-afef-5d654547429c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}