{"xsrfToken":"759b5eb9b670690c7d76e853e9b18a7d1c203879_lout","branding":{"id":"1","key":"cs","name":"COMPASS Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the COMPASS Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the COMPASS Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10000,"serviceDeskId":1,"name":"COMPASS Support","description":"<h2><a name=\"%E2%9A%A0%EF%B8%8FQuickHelpGuidanceStartHere%21\" target=\"_blank\"></a>⚠️ Quick Help Guidance - Start Here!</h2>\n<div class=\"panel\" style=\"border-color: #ff6600;border-style: dashed;border-width: 1px;\">\n <div class=\"panelContent\">\n <h4><a name=\"BeforesubmittingaCOMPASSSupportticket%2Cpleaseensurethefollowing%3A\" target=\"_blank\"></a>Before submitting a COMPASS Support ticket, please ensure the following:</h4>\n <h4><a name=\"%E2%9C%94HaveyoucheckedtheCOMPASSKnowledgeCenterhttps%3A%2F%2Fctgovexec.sharepoint.com%2Fsites%2FDOTCOMPASSKnowledgeCenterforpossiblesolutions%3F\" target=\"_blank\"></a>✔ Have you checked the <a href=\"https://ctgovexec.sharepoint.com/sites/DOTCOMPASSKnowledgeCenter\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>COMPASS Knowledge Center</b> </a> for possible solutions?</h4>\n <h4><a name=\"%E2%9C%94HaveyoucontactedyourCOMPASSSMEhttps%3A%2F%2Fctgovexec.sharepoint.com%2Fsites%2FDOTCOMPASSKnowledgeCenter%2FLists%2FCOMPASS%2520SMEs%2FAllItems.aspxforimmediateassistance%3F\" target=\"_blank\"></a>✔ Have you contacted your <a href=\"https://ctgovexec.sharepoint.com/sites/DOTCOMPASSKnowledgeCenter/Lists/COMPASS%20SMEs/AllItems.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>COMPASS SME</b> </a> for immediate assistance?</h4>\n <h4><a name=\"%E2%9C%94HaveyouverifiedthatyourissuedoesnotfallunderDOTHelpdesksupport%3F\" target=\"_blank\"></a>✔ Have you verified that your issue does <b>not</b> fall under DOT Helpdesk support?</h4>\n <h4><a name=\"IfyourSMEisunabletoassistandtheissueisnotaDOTHelpdeskmatter%2CproceedwithsubmittingaCOMPASSSupportticket.\" target=\"_blank\"></a>If your SME is unable to assist and the issue is <b>not</b> a DOT Helpdesk matter, proceed with submitting a COMPASS Support ticket.</h4>\n </div>\n</div>\n<h3><a name=\"%F0%9F%94%B9DOTHelpdeskSupport%26ndash%3BContact%28860%295943500orDOT.Helpdesk%40ct.govmailto%3ADOT.Helpdesk%40ct.gov\" target=\"_blank\"></a>\uD83D\uDD39DOT Helpdesk Support – Contact (860) 594-3500 or <a href=\"mailto:DOT.Helpdesk@ct.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">DOT.Helpdesk@ct.gov</a></h3>\n<div class=\"panel\" style=\"border-color: #cccccc;border-style: solid;border-width: 1px;\">\n <div class=\"panelContent\">\n <h5><a name=\"Ifyourissuefallsunderthecategoriesbelow%2CpleasecontactDOTHelpdeskinsteadofsubmittingaCOMPASSSupportticket.\" target=\"_blank\"></a>If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a COMPASS Support ticket.</h5>\n <ul>\n <li>Microsoft Accounts (<em>O365, including Outlook, Teams, OneDrive, etc.</em>)</li>\n <li>SharePoint Issues: \n <ul>\n <li>Access (<em>Entra groups</em>)</li>\n <li>Authentication Problems</li>\n <li>Site Permissions</li>\n </ul></li>\n <li>Hardware Support (<em>Tablets, Cellphones, and Other Devices</em>)</li>\n <li>Software Assistance: \n <ul>\n <li>License Requests (<em>Bluebeam, MS Project, etc.</em>)</li>\n <li>Updates & Installations (<em>Software Center</em>)</li>\n </ul></li>\n </ul>\n <p>\uD83D\uDD39This section is for quick reference only.</p>\n </div>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"133","name":"143 Alternative Contracts Permissions","descriptionHtml":"","callToAction":"143 Alternative Contracts Permissions","introHtml":"","icon":10523,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[98],"key":""},{"id":"131","name":"401 Negotiations Permissions","descriptionHtml":"<p>Access will be given to Consultants using the following folder format:<br> 401_Consultant*_Negotiations_Confidential</p>\n<p>Please include and identify any CLEs access that is needed as well, and they'll be granted access to:<br> 401_CTDOT_CLE_Negotiations_Confidential</p>","callToAction":"401 Negotiations Permissions","introHtml":"","icon":10523,"iconUrl":"https://ctdotcompass.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[98],"key":""},{"id":"71","name":"COMPASS Site Permissions","descriptionHtml":"<p>Please include screenshots or a detailed description of your issue. 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