Welcome to the COMPASS Help Center
Portals
- COMPASS Support
⚠️ Quick Help Guidance - Start Here!
Before submitting a COMPASS Support ticket, please ensure the following:
✔ Have you checked the COMPASS Knowledge Center for possible solutions?
✔ Have you contacted your COMPASS SME for immediate assistance?
✔ Have you verified that your issue does not fall under DOT Helpdesk support?
If your SME is unable to assist and the issue is not a DOT Helpdesk matter, proceed with submitting a COMPASS Support ticket.
🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov
If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a COMPASS Support ticket.
- Microsoft Accounts (M365, including Outlook, Teams, OneDrive, etc.)
- SharePoint Issues:
- Access (Entra groups)
- Authentication Problems
- Site Permissions
- Hardware Support (Tablets, Cellphones, and Other Devices)
- Software Assistance:
- License Requests (Bluebeam, MS Project, etc.)
- Updates & Installations (Software Center)
🔹This section is for quick reference only.
- CAD Support Portal
Welcome! You can raise a CAD Support Ticket from the options provided.
- DIME Support
⚠️ Quick Help Guidance - Start Here!
🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov
If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a DIME Support ticket.
- Microsoft Accounts (M365, including Outlook, Teams, OneDrive, etc.)
- SharePoint Issues:
- Access (Entra groups)
- Authentication Problems
- Site Permissions
- Hardware Support (Tablets, Cellphones, and Other Devices)
- Software Assistance:
- License Requests (Bluebeam, MS Project, etc.)
- Updates & Installations (Software Center)
🔹This section is for quick reference only.
- Eng. and Const. GIS Support
This shall be used to submitted support tickets for Engineering and Construction GIS issues including ATLAS.
- Bluebeam
Welcome! You can raise a request for Bluebeam using the options provided.
Suggested forms
CTDOT employees as well as consultants will use this form to request Digital Design Environment support.
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CTDOT Employees will need to email DOT.Helpdesk@ct.gov for:- software installs and licensing
- accounting access
- new user accounts
- hard drive or monitor issues
- network file backups and permissions
Request owner permissions for a project