Help Center

Welcome to the COMPASS Help Center

Portals

  1. COMPASS Support

    ⚠️ Quick Help Guidance - Start Here!

    Before submitting a COMPASS Support ticket, please ensure the following:

    ✔ Have you checked the COMPASS Knowledge Center for possible solutions?

    ✔ Have you contacted your COMPASS SME for immediate assistance?

    ✔ Have you verified that your issue does not fall under DOT Helpdesk support?

    If your SME is unable to assist and the issue is not a DOT Helpdesk matter, proceed with submitting a COMPASS Support ticket.

    🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov

    If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a COMPASS Support ticket.
    • Microsoft Accounts (O365, including Outlook, Teams, OneDrive, etc.)
    • SharePoint Issues:
      • Access (Entra groups)
      • Authentication Problems
      • Site Permissions
    • Hardware Support (Tablets, Cellphones, and Other Devices)
    • Software Assistance:
      • License Requests (Bluebeam, MS Project, etc.)
      • Updates & Installations (Software Center)

    🔹This section is for quick reference only.

  2. CAD Support Portal

    Welcome! You can raise a CAD Support Ticket from the options provided.

  3. Bluebeam

    Welcome! You can raise a request for Bluebeam using the options provided.

  4. DIME Support

    Welcome! You can raise a request for DIME Support using the options provided.

  5. Eng. and Const. GIS Support

    This shall be used to submitted support tickets for Engineering and Construction GIS issues including ATLAS.

Suggested forms

  • Submittal/Transmittal in COMPASS Support
  • Technical support in Bluebeam

    Need help with Bluebeam.

  • Project Promotion in COMPASS Support
  • COMPASS Site Permissions in COMPASS Support
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