Welcome to the COMPASS Help Center
Portals
- COMPASS Support
⚠️ Quick Help Guidance - Start Here!
Before submitting a COMPASS Support ticket, please ensure the following:
✔ Have you checked the COMPASS Knowledge Center for possible solutions?
✔ Have you contacted your COMPASS SME for immediate assistance?
✔ Have you verified that your issue does not fall under DOT Helpdesk support?
If your SME is unable to assist and the issue is not a DOT Helpdesk matter, proceed with submitting a COMPASS Support ticket.
🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov
If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a COMPASS Support ticket.
- Microsoft Accounts (M365, including Outlook, Teams, OneDrive, etc.)
- SharePoint Issues:
- Access (Entra groups)
- Authentication Problems
- Site Permissions
- Hardware Support (Tablets, Cellphones, and Other Devices)
- Software Assistance:
- License Requests (Bluebeam, MS Project, etc.)
- Updates & Installations (Software Center)
🔹This section is for quick reference only.
- CAD Support Portal
Welcome! You can raise a CAD Support Ticket from the options provided.
- DIME Support
⚠️ Quick Help Guidance - Start Here!
🔹DOT Helpdesk Support – Contact (860) 594-3500 or DOT.Helpdesk@ct.gov
If your issue falls under the categories below, please contact DOT Helpdesk instead of submitting a DIME Support ticket.
- Microsoft Accounts (M365, including Outlook, Teams, OneDrive, etc.)
- SharePoint Issues:
- Access (Entra groups)
- Authentication Problems
- Site Permissions
- Hardware Support (Tablets, Cellphones, and Other Devices)
- Software Assistance:
- License Requests (Bluebeam, MS Project, etc.)
- Updates & Installations (Software Center)
🔹This section is for quick reference only.
- Eng. and Const. GIS Support
This shall be used to submitted support tickets for Engineering and Construction GIS issues including ATLAS.
- Bluebeam
Welcome! You can raise a request for Bluebeam using the options provided.
Suggested forms
Request to be added to Permissions Group for an Application
CTDOT employees as well as consultants will use this form to request Digital Design Environment support.
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CTDOT Employees will need to email DOT.Helpdesk@ct.gov for:- software installs and licensing
- accounting access
- new user accounts
- hard drive or monitor issues
- network file backups and permissions